Can Artificial Intelligence be sincere?

Can a bot be sincere? Can it express remorse when it apologizes? These are the questions researchers are asking themselves in the context of the possible use of AI in handling complaints.

This is about automating the entire process. While its operation seems to be easy, the most difficult challenge may be showing emotion by the bot, in this case an apology.

Research suggests that when people expect an apology, they expect sincere contrition and authenticity. Spontaneity is also important, and these are typical human traits that a machine can't always handle perfectly. So how reliable can an apologetic AI be?

more on biometric update https://www.biometricupdate.com/202505/apologetic-intelligence-should-bots-handle-complaints