May 2025 – Biometriq

Can a bot be sincere? Can it express remorse when it apologizes? These are the questions researchers are asking themselves in the context of the possible use of AI in handling complaints.

This is about automating the entire process. While its operation seems to be easy, the most difficult challenge may be showing emotion by the bot, in this case an apology.

Research suggests that when people expect an apology, they expect sincere contrition and authenticity. Spontaneity is also important, and these are typical human traits that a machine can’t always handle perfectly. So how reliable can an apologetic AI be?

more on biometric update https://www.biometricupdate.com/202505/apologetic-intelligence-should-bots-handle-complaints

Voice stream augmentation is a technique that amplifies or modifies a voice stream in real time to improve its quality. In short, it involves using electronic devices such as microphones, loudspeakers, amplifiers, or software algorithms to change the characteristics of the sound, e.g. voice tone.

It is not difficult to guess that augmentation is used in speech recognition systems, games, and even in artificial intelligence, where it allows the generation of artificial voices and improving their naturalness.

Currently, in one of the projects we are creating our own voice stream augmentation engine. Its purpose is to support detection of unauthorized use of voice in the communicator for further synthesis/conversion without causing degradation of the sound heard at the level of the human ear. All this to prevent voice theft and ensure the most effective operation of the service.